Who we are
The flower children introduce themselves
The company mission statement | Rules of hospitality
Our team
As a family business, we put our heart and soul into running our company.
Our interactions are characterized by joy, harmony, trust, and responsibility for one another. This applies both to relationships within the family and to our employees.
Our co-entrepreneurs have a positive attitude toward work and are consistently motivated, loyal, and proud of the company and their performance.
We offer enthusiastic employees responsibility, personal development opportunities, and lots of fun.
Our guests
Our guests are our top priority. We want to delight them and exceed their expectations time and time again.
We achieve this by
- Recognizing and fulfilling our guests' wishes
- genuine and personalized hospitality
- excellent and friendly service
- Honest, good food at a good price
- interesting, memorable offers
- a contemporary, pleasant atmosphere
Our responsibility
With our regional restaurant, we make a significant contribution to the gastronomic appeal and diversity for locals and tourists alike.
We support the regional economy and maintain successful business relationships with local producers.
We run our business with sustainability in mind. We shop wisely, avoid food waste, and minimize packaging waste. We use our resources as sparingly as possible. We offer interesting vegan and vegetarian alternatives to help reduce meat consumption.
Through professional corporate management, we create a solid business that grows continuously, demonstrates consistency, and enjoys long-term success.
We see ourselves as gastronomic ambassadors for the Black Forest brand and ensure its appeal beyond the region.
Rules of hospitality
Positive attitude
We have chosen the right attitude. We want to enjoy our work and our guests, we are passionate about what we do and proud of what we do.
teamwork
Teamwork is at the heart of what we do; we care for and respect each other.
creativity
We have the permission and trust to take care of our guests' needs and find creative ways to say "Yes!"
Undivided attention
We greet and bid farewell to our guests in a warm and cordial manner, smiling, using the guest's name when possible, and employing hospitable language. Our hospitality also comes across over the phone. We ensure an excellent first and last impression.
technical knowledge
We know our products inside out, can make recommendations, advise and inspire. We have an answer to every question and the ability to inform and educate our guests.
Pleasant atmosphere
We create a pleasant atmosphere for guests by not shouting, working quietly, and avoiding other noise. We are well-groomed, clean, and neatly dressed.
Fun with our guests
We enjoy making our guests happy, making them smile or laugh, astonishing and surprising them, playing with them, and having fun. We are simply excellent hosts.
Fulfilling guest requests
We fulfill our guests' wishes, even those that are not verbally expressed. We offer courteous hospitality, we are flexible, and we make the visit as personal as possible. We are not petty. Our regular guests are welcomed as good friends. We know their preferences and fulfill them.
complaint management
When we receive a complaint, it becomes our responsibility and we will resolve it. We do everything we can to turn the guest's negative experience into a positive one and win them over.